Last updated: 1st August 2025

co2-neutral.site (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website.

1. Who we are

We are owned and operated by eBiscuits Limited, registered in England under company number 07648734. Our registered office is at Unit 1C, The Chandlery, 50 Westminster Bridge Road, London. SE1 7QY.

For any privacy-related queries, you can contact us at:
📧 Email: contact@co2-neutral.site

2. What information we collect

We may collect and process the following types of personal information:

• Information you provide directly – e.g. when you fill out forms, register for an account, or contact us. This may include your name, email address, phone number, and payment details (if applicable).
• Technical information – such as your IP address, browser type, time zone settings, and operating system.
• Usage information – how you interact with our website (pages visited, time spent, clicks, etc.).
• Cookies and tracking technologies – please see our [Cookie Policy] for details.

3. How we use your information

We use your information to:

• Provide and improve our services.
• Process transactions (if applicable).
• Respond to enquiries or support requests.
• Send you updates, offers, or newsletters (if you have opted in).
• Ensure website security and prevent fraud.
• Comply with legal obligations.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent (when you opt-in to marketing).
• Contract (when we need your information to provide a service).
• Legal obligation (to comply with the law).
• Legitimate interests (for business purposes, provided your rights are not overridden).

5. How we share your information

We do not sell your personal data. However, we may share it with:

• Trusted service providers (e.g. hosting, payment processors, analytics tools).
• Regulators, law enforcement, or legal advisors if required by law.
• Business partners or successors (in case of a business transfer).

6. International transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

7. How long we keep your data

We only keep your personal information for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict how we process your data.
• Request data portability.
• Withdraw consent at any time (where applicable).
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, please contact us at [Your Contact Email].

9. Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

10. Cookies

We use cookies and similar technologies to improve your browsing experience. For more details, see our [Cookie Policy].

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: 1st August 2025

This Cookie Policy explains how https://co2-neutral.site uses cookies and similar technologies on our website.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help us make our site work properly, improve your browsing experience, and provide relevant content.

2. Types of cookies we use

We use the following types of cookies:

• Strictly Necessary Cookies
  Required for the website to function properly (e.g. security, shopping cart, login). These cannot be switched off.
• Performance Cookies
  Collect anonymous data about how visitors use our site (e.g. most visited pages, error messages). We use this to improve performance.
• Functional Cookies
  Remember your preferences (e.g. language, region, login details) to make your experience smoother.
• Targeting/Advertising Cookies
  Used to show you relevant ads and measure their effectiveness. These may be set by us or by third-party advertising networks.

3. Third-party cookies

Some cookies are placed by third parties (such as Google Analytics, social media platforms, or advertising partners). These third parties may collect information about your browsing habits across different websites.

4. How we use cookies

We use cookies to:

• Make the website work as intended.
• Remember your preferences and settings.
• Analyse site traffic and usage patterns.
• Provide personalised advertising (if applicable).

5. Your cookie choices

When you visit our website, you will see a cookie banner giving you the option to accept or reject non-essential cookies. You can also:

• Adjust your browser settings to block or delete cookies.
• Withdraw your consent at any time by [explain method, e.g. "clicking Cookie Settings at the bottom of the page"].

Please note: blocking some cookies may impact your website experience.

6. Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated date.